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FAQ

Here's where you can find answers to all of the frequently asked questions concerning Craft Holsters, the Holsters Club™, Shopping, Sizing, Orders, Shipping, Holster Care and Returns. Just in case you haven't found what you are looking for, please, don't hesitate to contact us and we'll help you out.

 

ABOUT US

Our mission is to bring our custom holsters to everyone. Why? Because we believe each responsible gun owner deserves to carry in a truly custom-made holster.

We have holsters for over 1.500 different handgun models (both semi-autos and revolvers), put a Lifetime Warranty on our products, plus you can have anything made of leather embossed with a monogram to make your product even more personal.

 

All the available contacts are listed on our contact page - check it out for more info.

Our company is located in Europe, close to our producers, so we can be in touch with them without any obstacles. We have two addresses:

US Stock & Mail address:

11407 SW Amu St
Suite #10005
Tualatin, OR 97062
United States

European office & store provider address:

The Holsters Company, s.r.o
Andreja Kmeta 17
96901 Banska Stiavnica
Slovakia
European Union

No, we don't have a retail store, but all of our goods can be purchased online via our website.

 

ABOUT OUR HOLSTERS

In case you can’t find your exact gun model in our holster finder, please, contact us, tell us what kind of handgun you have and we will let you know if we have holsters for it.

There's lots of different light/laser-bearing holsters on our offer, suitable for all sorts of carry styles. Select the holster you like best and choose your exact gun light or laser from the “Attachments” menu on the right. In case your flashlight or laser isn’t listed, please, contact us and we will help you out.

Allmost all of the holster models on our offer are available for both left- and right-handed shooters. Just take a look at our product offer, pick the holster you like best, and select your preferred hand from the “Hand” drop-down menu on the right.

Monogram embossing is a great way to make your new holster more personal. Most frequently, the monogram is embossed on the upper part of the holster (on the safety strap or below the holster's opening). However, this is not a rule as the monogram positioning depends on the holster design and size - holsters for larger handgun offer enough space for the regular monogram placement, while holsters for smaller handguns offer limited space.

 

Holsters Club™

The Holsters Club™ is a club dedicated to our customers who like the quality of our holsters and products. We want to offer you benefits and rewards for your repeating business with us.

You can join for free by registering here or you can choose to become a member after your first purchase.

You can find everything about your Holsters Club™ benefits here (you have to log into your account first for the page to display properly).

 

SHOPPING

As we value the work of any active or retired Law Enforcement officer, Military member, or First responder, we surely offer Law Enforcement discounts. You can find our more about the Law Enforcement discount here.

All of our products now come with premium Lifetime Warranty. You can find our more about our warranty system here.

We mainly offer online credit card payments. In case a payment through your credit card doesn't go through or can't be processed, we offer PayPal payment as a secondary option. If you wish to pay through PayPal instead of credit card, please contact us here.

Your bank account is billed so that he production of your holster can start. In case of "in stock" items, your bank account is billed so that your goods can be packed & shipped to you.

 

SIZING & GUIDE

The sizing guide is present in the product descriptions of products that require size information.

Our belts should be ordered to your exact waist measurement over the pants. Each belt size (S, M, L, XL, XXL, XXXL) is defined also by the size range of the waist circumference. The ranges are:

  • S (29.5" - 35.4")
  • M (35.5" - 39.4")
  • L (39.5" - 43.3")
  • XL (43.4" - 47.2")
  • XXL (47.3" - 51.2")
  • XXXL (51.3" - 55")

Yes, some of our products can be customised for larger sizes. Product such as shoulder harnesses or belts can be made larger. Contact us and we'll solve this together.

As of now we have several holsters available for cocked and locked carry of a number of different handguns such as full size 1911s or some CZ models. You can find them in our holster finder located on our homepage.

Note that if you want to carry your pistol cocked & locked, you have to select the handgun model that's listes as a C&L version, e.g. 1911 - 5'' (cocked & locked).

In case of semi-autos, the barrel length is the length from the breech face to the end of the muzzle. In case of revolvers, the barrel length is the length from the face of the cartridge cylinder to the end of the muzzle.

 

Orders

You can check your order status on our Support page

The overall lead time of your order depends of two factors:

  • The handling/production time, which depends on the fact if the product is available in stock or has to be custom made (sent into production).
  • The shipping time, which depends on the shipment method and is chosen by you when placing the order. Find all information about your shipping options here.

Also, as soon as your order is processed, you'll receive a confirmation email including the estimated shipping time.

Yes, you can track your order if the shipment method youv'e chosen comes with tracking.

Yes, you can do so by contacting us and stating if you want to change or cancel the order.

Note that your order can't be cancelled if your parcel has already been shipped or if the product you ordered is in the final stage of production.

 

Shipping

The shipping costs vary and you can find all information on shipping here.

We offer various shipping options. Find all information on our shipping page here.

Yes, we ship worldwide. But please note that every customer is responsible for any additional costs charged by the local customs office. We recommend to check possible costs prior to purchasing from outside  the USA.

No, we don't ship to APO/AFO address.

No, we unfortunately don't ship to P.O. Boxes.

You can contact your delivery provider and request any information you need. If you are not successful, let us know and we'll do our best to help you out, just contact us directly through email or phone.

 

Care & Maintenance

If your new holster feels a bit tight, don't worry. Check out our leather holster break-in guide or our instructional break-in video guide, which will provide you with all the info you need to successfully break in your new holster and achieve that perfect, glove-like fit. Also, there's a couple of handy break-in tips inside the box your new holster has come in.

You can find all the important information about nylon holster care here.

As polymer and kydex are quite different from leather and nylon, they require different treatment. Anything you need to know about care and maintenance you should provide your holster with can be found in our articles on Kydex holster care and Polymer holster care.

 

Returns & Claims

For any information regarding our returns and warranty policy, please, visit the returns section of our website.

You can find out more about our returns and buy-back policy here.

You can contact us and our staff will solve the issue to your satisfaction.

Read our Return policy and then contact us if you intent to return a product.

SHOP WITH CONFIDENCE