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FAQ

Find answers to frequent questions concerning Craft Holsters, our Holsters Club™, Shopping, Sizing, Orders, Shipping, Product Care and Returns below. If you haven't found what you were looking for be sure to contact us here and we'll do our best to help you.

 

ABOUT US

We are trying to create a place where responsible gun owners can find perfect fitting holsters for a fair price for their firearms even if it's an uncommon model or if they are looking for an uncommon design  We put a 5-year warranty and monogram embossing on top, to make the whole experience stand out. We hope that our Europan quality holsters and our customer service wil satisfy all your needs.  Read all information about us here.

You can contact us through email or phone, check our contact page for more details.

Our company is located in Europe, close to our producers, so we can be in touch with them without any obstacles. We have two addresses:

US Stock & Mail address:

11407 SW Amu St
Suite #10005
Tualatin, OR 97062
United States

European office & store provider address:

The Holsters Company, s.r.o
Kammerhofska 8
96901 Banska Stiavnica
Slovakia
European Union

No, we don't have a retail store, we only sell online.

 

Holsters Club™

The Holsters Club™ is a club dedicated to our customers who like the quality of our holsters and products. We want to offer you benefits and rewards for your repeating business with us.

You can join for free by registering here or you can choose to become a member after your first purchase.

The main benefits include worldwide free shipping, review rewards and a member-only 10% lifetime discount on each order after the first one.

 

SHOPPING

Yes, we offer law enforcement discounts. Find all information here.

We offer a premium 5-year warranty. Find all information on our warranty here.

We offer online credit card payments. In case the credit card payment doesn't go through, we offer a PayPal payment as a secondary option. If you wish to pay by PayPal in the first place, please contact us.

It's billed in order for the production of your holster to start.

 

SIZING & GUIDE

The sizing guide is present in the product descriptions of products that require size information.

Our belts should be ordered to your exact waist measurement over the pants. Each belt size (S, M, L, XL, XXL, XXXL) is defined also by the size range of the waist circumference. The ranges are:

  • S (29.5" - 35.4")
  • M (35.5" - 39.4")
  • L (39.5" - 43.3")
  • XL (43.4" - 47.2")
  • XXL (47.3" - 51.2")
  • XXXL (51.3" - 55")

By measuring your hands according the the instructions that are provided in the description of each gloves.

Yes, some of our products can be customised for larger sizes. Product such as shoulder harnesses or belts can be made larger. Contact us and we&'ll solve this together.

Our holsters are not designed for cocked locked carry, we recommend open top holster design for this type of wearing style. Adjusted thumb break for Cocked & Locked is available only per request.

In case of semi-autos, the barrel length is the length from the breech face to the end of the muzzle. In case of revolvers, the barrel length is the length from the face of the cartridge cylinder to the end of the muzzle.

 

Orders

Find all your orders with their actual statuses in your account. Login in the upper right corner using the password we sent you via email and see the "My Orders" section. Feel free to contact us if you need more info.

The overall lead time of your order consists of two factors:

  • The handling time, which depends on the fact if the product is on stock or has to be custom made.
  • The shipping time, which depends on the shipment method and is chosen by you while taking the order. Find all information about shipping here.

Also, you have an estimated time of shipment in your confirmation email.

Yes, you can track your order if the shipment method youv'e chosen comes with tracking.

Yes, you can do so by contacting us and stating if you want to change or cancel the order. Find out how to contact us here.

 

Shipping

The shipping costs vary and you can find all information on shipping here.

We offer various shipping options. Find all information on our shipping page here.

Yes, we ship worldwide. But please note that every customer is responsible for any additional costs charged by the local customs office. We recommend to check possible costs prior to purchasing from outside  the USA.

No, we don't ship to APO/AFO address.

No, we unfortunately don't ship to P.O. Boxes.

You can contact your delivery provider and inquire the information. If you are not successful we'll do our best to help, just contact us directly through email or phone. Visit our Contact Us page for more info here .

 

Care & Maintenance

 

Find thorough break-in instructions in our article on break-in here, or just read the flyer that comes in package with your holster.

Find thorough nylon care information in our article here.

Find thorough polymer and kydex care and maintenance instructions in our articles about Kydex holster care and Polymer holster care..

 

Returns & Claims

Find the whole return policy with all the details here.

Yes, a 30-day tryout period. Find more info about it here.

You can contact us and our staff will solve the issue to your satisfaction.

You can contact us if you intent to return a product and our staff will go through the whole process with you.

The re-stocking fee depends on the timeframe of your return and other circumstances. Find all information on returns here.