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Returns

We realize that not all gun holsters work perfectly for everyone. Find out all the information about Craft Holsters return policy in this article.

 

30 Day Buy-Back

We offer a tryout option which we dubbed our 30 Day Buy-back period. Please note that the 30 Day Buy-back does not cover an unintentional customer mistake, such as choosing the wrong gun, or choosing the wrong color or hand of the product. Read The full buy-back instructions.

 

Returns

After these 30 days, and/or if the buy-back was not accepted, we have a restocking fee of 15%. If you wish to return the product afterwards please contact us and please provide:

  • your order number
  • the reason for the return
  • include a photo of the product (if there is any defect).

Since our products are custom made we do not offer a return shipping label therefore you can discard the product.

 

Claims

In case of any defects on the products the process is similar, yet the pictures are mandatory, without them, there is no possibility of a replacement. We need to see the pictures in order to understand the issue. After the pictures are sent and your request is processed and obliged, you will have your product replaced, free of charge on our costs. While requesting a replacement, please follow these steps:

  • Contact our Customer Service
  • Tell us your order number, the reason for the replacement request and include a photo of the product (just follow instructions we'll send you by email)
  • You will get direct information from our customer service depending on the extent of the matter
  • Your request for a replacement will then be processed