This article will help you find out all the information regarding Craft Holsters return policy. We understand that product issues sometimes lead to returns and we will try to do our best to help you out.
Each of our holsters is a piece of custom craftsmanship made directly for a specific customer, therefore our return policy deals with customer issues and problems individually. We believe in the quality of our products to the extent that we’ll buy them back from you within 30 days in case a problem or an issue occurs. You can return the product with a refund for the full price of the product in case these issues happen within 30 days of receiving the product: the quality, craftsmanship, or fit is compromised. All other issues result in a Buy-Back with a 25% restocking fee.
In case of any defects on the products, the process is similar, yet the pictures are mandatory as, without them, there is no possibility of issuing a replacement. We need to see the pictures in order to understand the issue. After the pictures are sent and your request is processed, you will have your product replaced. While requesting a replacement, please follow these steps:
- Contact our Customer Service
- Tell us your order number (6 digits), the reason for the replacement request and include a photo of the product (just follow instructions we'll send you by email)
- You will get direct information from our customer service depending on the extent of the matter
- Your request for a replacement will then be processed