This article will help you find out all the information regarding Craft Holsters returns policy. If you'd like to change or cancel an order you've already placed, or you've received your product(s) and decided to return them, please read the instructions below and contact us. For product issues after use, please also see our Lifetime Warranty.
Order Changes & Cancellations
Need to change or cancel your order? Please contact us as soon as possible. Because we begin preparing your order shortly after it's placed, the available options depend on how much time has passed since you ordered:
- Within 48 hours of placing your order – You can change or cancel your order free of charge, with no fees applied.
- From 48 hours up to 7 days – You can still change or cancel your order. The amount will be issued as store credit for the full value of your order, which you can use on a new order.
- After 7 days – Orders can no longer be changed or cancelled, as they have already gone into production.
30 Day Returns
To claim your 30 Day Return, please contact us at support@craftholsters.com and we’ll provide you with the instructions.
Terms
- Keep in mind that if your new holster feels too tight, it doesn’t automatically mean it is faulty. Remember that leather holsters sometimes require to be broken in (just like new leather boots). If you decide not to do it, the product will not be considered faulty. The break-in instructions are always provided inside the packaging, but you can also read our Break-In Guide.
- In case of a production issue, returns will be covered with store credit, which can be applied on a new order.
- If you decide to return a product with no quality issues, we'll first offer you store credit with a 25% restocking fee applied. If you'd prefer a standard refund instead, just let us know and we'll process it for you (25% restocking fee applies).
- Please note that shipping fees are non-refundable. Shipping is considered a service and non-refundable once the service has been provided.
- We do not accept returns requests of Custom Shop orders and orders where the holster was specifically adjusted per your specifications (design change, embossing, etc.).
- Normal wear and tears such as scuffs, scratches, and abrasions are not considered as a defect as they are normal mark of using.
