Returns

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We realize that not all gun holsters work perfectly for everyone. If it doesn’t work for you, you may return the merchandise or exchange it according to the following steps.

Tryout Period

We provide a 30 day Tryout period. That means if you want to return the product you can do so within 30 days. The only requirement is a picture of the product or the issue for the sake of our improvement. We will then sort out the issue with you to your full satistaction.

Returns

After these 30 days however, we have a restocking fee of 15%. If you wish to return the holster after the 30 day period please contact us at support@craftholsters.com and please provide:

  • your order number
  • the reason for the return
  • include a photo of the product (if there is any defect).

After communication with our representative, you will be given precise information on how to return our product.

Claims

In case of any defects on the products the process is similar, yet the pictures are mandatory, without them, there is no possibility of a replace. We need to see the pictures in order to understand what is the issue. After the pictures are sent and your request is processed and obliged, you will have your product replaced, free of charge on our costs. While requesting a replacement, please follow these steps:

  • Contact our Customer Service
  • Tell us your order number, the reason for the replacement request and include a photo of the product (just follow instructions we'll send you by email)
  • You will get direct information from our customer service depending on the extent of the matter
  • Your request for a replacement will then be processed