Questions & Answers



Products & Shopping

Q: What holster brands do you carry? 

A: We offer wide selection of holsters and duty gear from leading European producers Falco and Vega, known for their quality materials and custom hand crafted manufacture.

Q: Do you offer gun holsters for left-handed shooters?

A: Yes, all our holster models can be produced for left-handed shooters. Please choose a left-handed option when ordering.

Q: What is the warranty on your holsters?

A: Basically products we're selling have 2 or 5 years limited warranty and depends on producer of each holster. Please check product detail for exact warranty specification.

Q: Do you have any gun holsters available in stock?

A: Yes, we have over 1000 holsters currently on stock. You can see actual availability of selected product when adding to cart (specification of gun model, color and shooting hand is neccessary for online check).

Q: Which payment methods are available?

A: You can use our payment gateway and pay by Visa, MasterCard, Discover, American Express, Diners, JCB, PIN debit cards with the Visa or MasterCard logo, Debit cards with the Visa or MasterCard logo. You can also send payment by PayPal to our account (registration required).

Q: What is the process of fulfilling / handling of my order?

A: Please read detailed description of our Order handling process.

Q: Do you offer holsters for condition one (cocked-and-locked) carry?

A: Only "open top" designed holsters can carry a gun in a condition one.

Q: Do you offer holsters for revolvers?

A: We also produce gun holsters for revolvers. You can check which holsters are available for your revolver using Holster Finder for a personalized results

Q: How do I correctly carry my IWB holster?

A: Most of our IWB holsters should be carried inside of the waistband, on the strong side of the hip (right side for a right-handed shooter).

Q: Any information about handgun fit?

A: Our holsters are designed to fit factory equipped firearms. Although, our attempts to fit the most current firearm models, gun manufacturers often update their product specifications and selections. Slight manufacturing changes in a firearm model can affect the proper (safe) fit of your firearm and the holster. It is the customer’s responsibility to personally check for holster firearm compatibility using the actual products. It is also the customer’s responsibility to regularly check the holster and its components (snaps, rivets and retention screws) for a proper fit and function. If any of our products become broken, defective or is not fitting safely in your opinion, stop using it immediately.

Q: How do I Break-In a Leather Holster?

Read step-by-step guide of How to break in a leather holster  

Q: How do I Break in a Retention Strap?

A: If the holster has a retention strap, it may also need some breaking in.

1. Brush the inside of the leather of the retention strap on both sides with a bit of denatured alcohol
2. Place your unloaded firearm in the holster firmly
3. Try to close the retention snap before alcohol dries
4. Leave the gun in a closed holster for at least 10 hours
5. The leather of the retention strap should release
6. Try the fit with your unloaded firearm again. Repeat the process if needed.

Q: What kind of material do you use for production of your gun holsters?

A: Our producers are made using the highest quality materials including cordura, nylon and leather. Our leather holsters are made of premium cow hide of a thickness of about 2.8 - 3.0 mm.

Q: How do I measure a gun’s barrel length?

A: Revolvers are measured from the front of the cylinder to the end of the muzzle. Pistols are standardly measured from the breach face to the muzzle. Please measure your gun properly (barrel length, frame), and contact our customer service with any questions before your create order.

Q: How do I choose a correct size belt?

A: Our belts should be ordered to your exact waist measurement over the trousers. Each belt size (S, M, L, XL, XXL) is defined also by the size range of the waist circumference. The minimum measurement stands for the first hole of the belt (S, 29.53”-37.40”). We produce leather belts with widths from 1 1/2” up to 2”. IPSC shooters belts need to be ordered one size bigger than you would normally order. IWB carry belt If you will be wearing an IWB holster (inside the pants), you may need to add 2” more. Our gun holsters are standardly produced to fit 1 1/2” wide belt.

Q: How to Care for and Maintain Leather Products?

A: All leather gun holster products need minimal care and maintenance. Read more about Leather holsters case

Q: How to Care for and Maintain Nylon and Plastic Products?

A: All gun holster synthetic products need minimal care and maintenance. Read more about Nylon holsters care

Company & Quality

Q: Do you have any retail stores?

A: Unfortunately we do not have currently any retail stores in the U.S.

Q: Which shipment providers do you offer? What are the shipping / handling charges?

A: Please chceck Shipping & Handling information page.

Q: Do you ship internationally?

A: Yes, we ship orders worldwide.

Q: What about customs duties when shipping internationally?

A: Craft Holsters specializes in shipping internationally. However, we are unable to take responsibility for local customs duties and import policies for every country we ship to. We are not responsible for damage, breakage or loss of the products while in transit. Damaged shipments are to be reported immediately to the shipment provider. Ask the shipment provider to make an inspection and register a claim directly with them. The original boxes must be held for the Federal Express inspection.

Q: What is the packaging protection of the delivered products?

A: All products are shipped in MailLite envelopes with Sealed Air protection for the inside compartment to ensure protection during transport.

Q: What about pricing and currency of international orders?

A: All prices on our website are in US dollars. If you are a Non-US customer, your credit card company will convert your order total from US dollars to your local currency. We cannot be responsible for additional charges of your bank and do not have control over the exchange rate.

Q: Are there any safety warnings on your products?

A: Please read the following warnings prior to the use of any of our products. Care should be used when placing or removing a handgun from your new holster. The handgun’s proper fit in the holster should first be tested with an unloaded gun (the chamber must be empty).

Never place a loaded firearm in a holster without prior testing. Falco holsters are designed to fit factory equipped firearms. Any modification to the firearm may result in an improper holster fit and an accidental discharge.

All Craft holsters were produced for specific firearms and designed to function safely. Do not modify your holster in any way, including any safety devices (MLC security lock) contained in any our product to accommodate a firearm, for which the holster was not intended.

Order Status & Issues

Q: What is my order status? Will I receive any confirmations?

A: The status of your order changes during processing and you will receive an email notification confirming all status changes of your order. Your order can have several order statuses:

• Pending
• Paid
• Confirmed
• In production
• Ready to ship
• Shipped
• Cancelled

If you don't receive any communication from us, please check spam folder in your mailbox or contact our customer service in case you possibly made mistake when typing your email adress in checkout.

Q: Where can I check my order status?

A: The status of your order may be Checked on-line here.

Q: Why production of my order takes so long?

A: All holsters are custom made to fit one gun model only according the order and other specifications. If your holster is not on stock, it will proceed to production as Express Custom Made order. Production process can take 6 - 8 weeks.

Q: What can I do if my package is late?

A: The goods sent to customers directly from the European producer may sometimes be late due to airmail delays. The delay should not exceed 2-3 business days. If the delay of your order exceeds this, please contact the shipper directly, or contact our customer service to investigate the issue.

Q: How can I contact you?

A: Do not hesitate to contact our customer service with any matter we can help you with. You can contact us by email, telephone or using Zopim chat console in bottom right corner. 

Q: What is Your Return and Replacement Policy?

A: Please check our Returns and replacement policy

Payment Options


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